Contact Us

Our Customer Service representatives are here to answer questions about your ACE Business Select Visa® Prepaid Debit Card. You can reach us the following ways:

Email Us

Cardholders should email us through their secure inbox. Log in to the Online Account Center to use this service. Other inquiries can be sent to customerservice@acebusinessselectcard.com.

Call Us

For Customer Service, call us at 1-866-994-3630
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)
You may leave a message for customer service outside of these hours.

Mail Us

ACE Business Select
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

512-857-0263

For Complaints or Compliments

Email our CEO, Chuck Harris at chuck@netspend.com.

For Media Relations

Contact our public relations department at mediarelations@netspend.com.

For Law Enforcement Related Inquiries

Email us at DL-Subpoenas@netspend.com

For Correspondence

701 Brazos St. Austin, TX 78701


Security Information

The ACE Business Select Visa Prepaid Debit Card considers the security of your Card Account information a priority.

What do I do if I think I am a victim of fraud?

Call us immediately, if you think you or your ACE Business Select Visa Prepaid Debit Card Account may have been subject to fraudulent activity.

By Phone:

1-800-994-3630
Monday through Friday: 8AM-10PM (Central Standard Time - CST)
Saturday & Sunday: 8AM-8PM (Central Standard Time - CST)
You may leave a message for customer service outside of these hours.

By Email:

Call us if you think your ACE Business Select Visa Prepaid Debit Card Account may be or has been compromised. If you prefer to contact us electronically, please email us your information using the 'Secure Inbox' within your ACE Business Select Visa Prepaid Debit Card Account Center. We will respond to your request within 48 hours.

By Mail:

ACE Business Select
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

What do I do if I receive a suspicious email asking for my personal or account information?

If you think you've received a fraudulent email related to your ACE Business Select Visa Prepaid Debit Card, please forward it to customerservice@acebusinessselectcard.com and we will investigate it for you. You'll receive an automated response to let you know we received your email.

How secure is www.ACEBusinessSelectCard.com?

Information you provide via electronic forms on www.ACEBusinessSelectCard.com is secure and encrypted in most instances. We advise you to always check that your web session is secure. Look for the small lock symbol that usually appears in the lower corner of your web browser window.

Current versions of most web browsers use this symbol to indicate when a web page is encrypted for transmission. Or, look for the letters "https://" at the beginning of the website URL in your web browser. The 's' in 'https' means the web connection is secure.

How secure is Online Banking and the Account Center?

We are serious about keeping your personal information safe. For security reasons, you may access your Card Account information from our website only if you have enrolled for your ACE Business Select Visa Prepaid Debit Card Online Banking access. Your ACE Business Select Visa Prepaid Debit Card Online Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information, such as user IDs, passwords, and Card Account information, when transmitted over the internet.

Any information we provide is scrambled en route and decoded once it reaches your browser. Enroll in ACE Business Select Visa Prepaid Debit Card Online Banking. If you have not enrolled but wish to know your ACE Business Select Visa Prepaid Debit Card Account information, you can call Customer Service at 1-866-994-3630 during business hours.

How does my email stay secure?

Email sent within the ACE Business Select Visa Prepaid Debit Card Account Center is secure when you use the 'Secure Inbox'. However, email you send to us through other means may not be secure - unless we advise you that security measures are in place prior to your transmitting the message.

Therefore, DO NOT send confidential information, such as Social Security or Card Account numbers to us via unsecured email. Such communications should be sent to us via the 'Secure Inbox,' or you may call Customer Service at 1-866-994-3630 during business hours.

Are links on www.ACEBusinessSelectCard.com safe?

We are not responsible for the information provided by, or the security of sites linked to or from our website. In most cases, links to non-ACE Business Select Visa Prepaid Debit Card websites are provided solely as pointers to information on topics that may be useful to the users of the ACE Business Select Visa Prepaid Debit Card website. Third party websites may have different privacy policies and/or security standards governing their sites.

How can I protect myself from fraud?

Fraud Protection begins with knowing your personal and account information is safe. Control your information.

  • Don't share your Card Account number or Personal Identification Number (PIN) with anyone. Don't write your PIN anywhere on your Card, on any of the other materials that came with your Card, or on printouts of your card activity summaries. Always guard your Card Account Number and PIN!
  • If you use ACE Business Select Visa Prepaid Debit Card Online Banking, don't share your username and password with anyone. Try to avoid writing it down and storing it somewhere where it can be easily lost. For more protection, change your password every 90 days and never use the same password for all of your online accounts.

What do I do if I see something unusual on my account?

If you think something unusual is going on with your ACE Business Select Visa Prepaid Debit Card Account or if you receive a communication (email/phone call/text) that doesn't seem right, call the Customer Service number on the back of your ACE Business Select Visa Prepaid Debit Card (1-866-994-3630).

What can I do to protect my personal and account information from Phishing and Social Media Scams?

We utilize the same security features available to all ACE Business Select Visa Prepaid Debit Card cardholders. For this reason, you can access additional information on how to protect yourself and your personal information at the following website:

  • Use the following link for more information about Phishing and how to protect yourself from these scams: What is Phishing?

Get Your ACE Business Select Visa Prepaid Debit Card Today!1